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What Is the Best Picture for Your Business Website?

Don Mann • March 25, 2021

Getting the Most For Your Marketing Dollar

Or:

How Do You Get Crowds of Prospects Running Toward You With Good Intentions?

The winds of business adversity are always blowing. Is your marketing program able to withstand and thrive in these winds? Part of the secret is getting the most out of your advertising dollar.

Establish your branding program on solid marketing fundamentals.

The pandemic has forced the world to rely on Internet-based imagery more than ever before. What was a nicety is now critical. While your imagery may focus on your products and services, people do business with people, they want to see you in your messages, and for that you need business-focused imagery.


This means prospect-engaging imagery that shows you as approachable, competent and trustworthy. This means you must win the first instance of building a strong, positive, first impression. This happens in the first 4 milliseconds. It is almost instant. Lose this first impression opportunity, and you miss the prospect going any further.


Everyone is saying you need to advertise, do a marketing program, to increase your branding, renovate your website, or create a better profile, but what do you pick? How do you sort out all the fancy and expensive material presented to you?


This applies to Everyone: The principles we are describing are based on human psychology and apply to solo job-hunters, entrepreneurs, business owners or major corporations. Or to put it simply, for those seeking opportunities, clients, customers or investors.


Hopefully we can provide a few answers in this sea of confusion. We have all seen commercials and websites that miss the point. The key is people do business with people. They want to see the people behind the offerings and know they can trust them. This includes your website.


Just the Facts: People make snap judgements. It takes only 1/10th of a second (0.1 seconds) to form a first impression about a person. Websites are no different.


It takes about 50 milliseconds (ms) (that’s 0.05 seconds) for viewers to form an opinion about your website that determines whether they’ll stay or leave.


In a headshot, it takes 4 milliseconds. That is 0.004 seconds. They form an instant opinion of "yes or no," or "safe or not safe." This is their first opinion and it lasts a long time. In all cases the viewer is convinced they made an accurate judgement.


No mercy. So yes, studies continually show websites, pictures with humans, and especially headshots (or the lack thereof) are judged swiftly and ruthlessly. So whether it is 0.004 seconds, 0.05 seconds, 0.1 seconds, or even 7 seconds, it is in all cases, almost instant. You have to invest in time and money prior to this viewing; there is almost no room for adjustment.


So what is effective for powerful client engagement may not be what you think is a "great" image.


The answer is to have people images with high lookability that draw people in with approachability, confidence and trustworthiness. The reaction of a prospect to a high-lookability headshot is to like you and want to do business with you, and most wonderfully, connect with you. This is total branding acceleration.


This is the power of our Top 1% Headshots. They produce that effective client/prospect/investor/opportunity engagement business people are looking for.


These lookability effects apply to every marketing/advertising/branding image.


Let's start with the commercial portrait of these 3 Bakers below.


Bakers repelling prospects 24x7, day and night

Take a moment and look at the whole image of these 3 Bakers. As you look, notice how your eye is drawn back again and again to the smiles, those sets of gleaming white teeth. Do you focus on the bread in their hands, the racks of bread behind them, or their faces, specifically their teeth?


What Bread? Most people do not even see the bread, they are looking at those 3 sets of toothy grins. This is a natural, gut reaction for all people across the world and all cultures. It is a human gut-reaction. At a basic level, those smiles in this situation or scene, are interpreted as threat warnings based on fear, not confidence.


We humans love to look at people. At the gut level it is to determine if they are safe to be around. And any interpretation based on fear causes an immediate gut reaction to turn away. This is the famous first impression, gut reaction.


Anytime a human sees another human in person, or in a picture, or in a video, the first impression response is always there as an almost unconscious reaction. In this case you look away from the entire picture and do not notice the bread. This is a bad first impression for commercial purposes.


Popular but ineffective. This image is advertising a commercial bakery, and is a marketing failure. Toothy smiles are not always bad, in some cases, even necessary. Now, if this were baking students showing off what they made, this could maybe be OK, but not to draw me in to sell me the bakery as a supplier/service provider.


First of all, for staff, these expressions are too "needy." They are not confident and focused on themselves. Those toothy smiles tell me they are focused on themselves and not me, the viewer. One valid viewer reaction could be, "Are they going out of business?"


They Are Everywhere. Yet the branding world is full of these inappropriate images showing a lack of understanding basic human-psychology. Your mother may love pictures of you smiling, but for a business branding picture trying to attract customers/clients, this toothy-grin image is a failure. It repels prospects, and does not invite them in.


Psychology reveals the secrets. In their seminal book, The Definitive Book of Body Language: The Hidden Meaning Behind People's Gestures and Expressions, Barbara and Allan Pease show that this kind wide, toothy grin is a fear response; a warning that says, "If you hurt me; I will bite you. Look at my teeth and keep looking, now go away." This is what the average viewer will see. Thus you keep your eye on those dangerous teeth, or turn away to not provoke an attack.  And the viewer misses the bread entirely.


This 3 Bakers image may be visually well done, as a professional image or portrait, but it is not enticing for brand development or basic advertising.


These three bakers are showing classic model smiles. The smile says, I am happy." The white teeth are warnings to stay way, at best, "get your own." That "get your own" is the appeal to get the product, service or experience they are promoting. Since this kind of smile is fear-based, these white teeth from staff repel prospects 24x7.  This image is a marketing failure. It wastes money and hurts the business.


Now look at the commercial portrait of the Single Baker below.


His expression has high lookability and conveys approachability, confidence and trustworthiness. You look at him and would be glad to meet him, and would be confident that his bread will be good.


Not only that, but you immediately look at that bread as mouth-watering and want a piece, even if you are not hungry! This is the power of a right expression in a branding image. It draws prospects to the bakery, not repel them.


My personal studies have shown that even when attracted to the guy, you still notice and want the bread!

This is awesome human to human (H2H) engagement in Commercial Marketing leading to more sales.

High lookability image drawing prospects in 24x7, day and night.

Now see this image composite of three portraits below.


This composite image below is more expensive to create, and yet is wasted marketing dollars. The baker is great but the other two images, with the inappropriate wide-toothy smiles, invoke fear in the viewer and repels them. If they had just used the baker, it would have been a winner and money well spent.


But sadly, as it is, this image is a lost marketing expense, a lost opportunity, repels prospects, blurs the message, and with no ROI, costs you money.


From a technical view, such a complex image would cost from $3,000 to $10,000 or more, to create and finish. Big money if the results do not produce more contacts, sales conversions and relationships.


The issue is not the complexity of the image, but what they chose to include. Done right it could have been a triple winner, and not an expensive loser.


The mixed message image is a marketing failure. The baker is great but the other two smiley faces at the bottom of the image repel 24x7.


As you look at this image notice how your eye delights in the baker, but you cannot get your eyes off the two sets of white teeth below him. You miss not only the message, but any text on the` image. Did you recognize that this is an add selling web services?


The pros see it. I reviewed this image with a web designer the other day, and again later, with a roomful of business owners. They all saw what I was talking about. The web designer got what I was talking about and said, "I can't get my eye off those smiling teeth, and all I want to do is turn away."


This is the direct, negative impact of using wrong or inappropriate images. This is a first-impression failure. And this is how you `waste those hard-earned branding dollars. This image does not produce more contacts, sales conversions and relationships. Instead it repels them 24x7..


The penalties are great:

  • Wasted advertising money
  • They kill hot referrals
  • Less customers and clients as your images continually repel 24x7.
  • Here your advertising program is costing you business, not creating it.
  • Lost sales, profits and relationships.


Now, the same is true if you do not consider your headshot as a key component of your business success.


Headshots are Critical


Your headshot is a critical part of your business branding, whether you like it or not. Your headshot is the key prospect-engagement tool of your business, and/or yourself. If you do not have one, it is even worse.


If your headshot is not current, you break trust the minute thy see you, or meet you in person. No one wants to do business with people they do not trust.


The good news is that I can create headshots for you that can accelerate your branding program. Since headshots always evoke a gut-level reaction, I major on headshots. I do not rest until your images are high octane!


Which One Would You Choose?

The headshot is probably the least appreciated, but the most powerful marketing image of all. No matter what your opinion is about headshots, they always evoke a reaction, always.


Every picture of a human viewed by another human produces a gut reaction of good or bad, yes or no, acceptance or danger.  This all happens in milliseconds (0.004 seconds). This makes a headshot the most powerful marketing tool because it cannot be ignored. You may not consider this important, but your prospects do.


These professional headshots below are of the same woman, from the same creative-photo session. Which image(s) show fearful, needy, out to lunch or "I feel good," and which one(s) show approachableness, confidence, competence and trustworthiness? Which ones say, "It is all about me," and which ones say, "It is all about you, and I can help you; I will do you good"?


1% top Headshot that always draws in prospects and opportunities


The first headshot is typical of 99.99% of all, so called, "good" or professional headshots, yet is inappropriate to draw in clients. If it is of a customer, then it may be fine, if it is of high lookability, but if of staff, it repels and does not help your case.


One more thing: Cell Phones


According to data from a 2019 Ecommerce Year in Review infographic, 63% of traffic to retailers and 53% of sales happen via mobile. If you have a ecommerce website, including job hunting, mobile technology has more than half of your sales.


Today every website is viewed on someone's cell phone, and often rarely on a desktop or tablet. If your images are not tailored for cell phone, then when viewed on a cellphone, your large and complex images can make faces hard to see and lose the power people want. They want to see other people. They want to see your headshot. They look for your headshot. If it is not a Top 1% Headshot, you always lose. ALWAYS!


Cellphone version of your larger


But even on a cell phone screen those white toothy smiles (when inappropriate) will still terrorize your prospects. If you are over 50 and are wearing your reading glasses, maybe you don't see it, but those younger, better-eyed prospects do.


People do business with people. They want to see images of at least the owner, if not some of the staff. A Top 1%,
Professional Headshot can help rescue your website. if not your business. It can produce more contacts, sales conversions and relationships.


The advantage of a Top 1%  Headshot is that it may even be larger on a cell phone than on your desktop version. In any case, the headshot will be the full cellphone screen-width.


My headshots are from the top of the shoulders up. If your headshot is a half-body torso shot, your face will still be smaller on a cell phone screen. People connect with the eyes and mouth.


If you have a Top 1% Headshot on a cell phone, it will still pack all of its approachable, confidence power to draw in clients. and help produce more contacts, sales conversions and relationships.


Top 1% Headshots Team view on cellphone


Your other website images will all be smaller on a cellphone screen. Complex images like the baker and two smiles will be small. Also product lists, offerings, food menus, etc. will also be smaller. So test all your website images for what they look like on a cellphone screen.


 Who do I help?

  • Businesses with websites
  • Businesses with printed materials
  • Recovering websites that have repelling images
  • People who do not love their headshot
  • People who no longer look just look their headshot.
  • Anyone who hates having their picture taken
  • Anyone who loves having their picture taken
  • Anyone who wants more success.


OK. What is the most important picture on your website?


The most important picture on your website, and other marketing collateral/materials, is the headshot of the owner or chief customer contact(s). But only if it is a Top 1% Headshot.


The next most important pictures are of your staff, also as top, 1% headshots. Next is happy, satisfied customers, all wearing model-type, big smiles. If staff are around these happy customers, then the staff can also be showing model-type smiles showing they are happy the customers are happy.


Lastly are product-type images showing what you are selling or offering. Many websites have product images, but ignore the people-connecting headshots. They are client-engagement failures.


Your "About Us" Page:


The simplest approach is to have an About Us page with headshots of the owner/CEO, and your customer contact staff. Add in attracting investors/financial approvals, and you would include your C-level staff, all with Top 1% Headshots. Alternates to the About Us page include: Our Team; Leadership; Staff; Who We Are; or About. Remember the "About Us" page is the most visited page on most websites.


The reason the "About Us" page is the most-visited webpage is self-evident, people want to connect with people. But if your website has no top 1% headshots to connect with them on the "About Us" page, they move on. This is why the "About Us" page gets more hits and time spent than your product offering, pricing or even testimonial pages.


Remember, people do business with people, not all your hard-written., product or service focused, words/copy. They want human connections who present themselves as approachable, client-directed, and competent. My Top 1% Headshots do this for you.


Add in a few words of description of the person in each Top 1% Headshot and you will satisfy the normal and universal human desire to make a connection with those they do business with.


So whether you are a job hunter, a CEO, a service provider, looking for financing or partners, or building a team/staff, your Top 1% Headshot will open doors and draw opportunities for you. Headshots are only good for 1 year or two, so keep yours current.


If your headshots are not Top 1%, then the best you can hope for is a neutral response when they see your headshots, but rarely will they seek you out. A neutral response is not a good first-impression and will not help you. Your goal should only be Top 1% Headshots.


What about LinkedIn?


LinkedIn has both a profile picture and your profile page. It has images and words/marketing copy. LinkedIn is a business connection, social-media website. You may have great words on it, but, if you want opportunities or clients from LinkedIn, to be the most effective, your headshot/profile image must be a current, Top 1% Headshot.


Think of your LinkedIn profile as your mini-business website. And if you have a business you can also have a business profile on LinkedIn. In both cases these human psychology rules apply.


For more on this see: https://www.donmannphotography.com/Professional-Headshots-for-LinkedIn


And: https://www.donmannphotography.com/don-t-go-without-a-profile-pic-on-linkedin-here-s-why


So, What is the Best Picture?


The best picture for your website is a Top 1% Headshot of the owner/creator or chief customer contact.


  • Better is several Top 1% Headshots of each of your delivery and support teams.
  • And one or more of people satisfied, and with toothy grins, happy with your offerings. Or a combination of products and happy customers.


If a picture is worth 1,000 words, then a Top 1% Headshot is worth 10,000 words of the best marketing copy there is.


I can save you from wasting money, or losing any more prospects.


I live and breathe images that accelerate your business, and I do not rest until all your images are high octane.


Websites are based on visual appeal. Visual appeal is assessed by viewers within 50 ms, suggesting that you have about 50 ms to make a good first impression with your website.


I will be happy to do a consultation with you on your marketing imagery and give you my honest opinion.

Just use my contact page and shoot me a request. Contact Page


Wishing you all the Best,

Don



QUESTIONS?



 Phone: 302 - 561 - 5555 | Email: Info@DonMannPhotography.com | Rates & Booking     


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"I've bought and sold more than 10 properties in my life, and worked with real estate agents on each one of them. I wish I had known then what I know now about the psychology of headshots, it would have left them with much more than just a single commission." Don Mann Real estate agents are well aware of the importance of proper staging -- and this "lookability" goes for agents as well! Are you looking to increase your attraction rate to homebuyers? Learn the differences between good and effective headshots below.  If You Want a Cheap, Ineffective, Money-robbing Headshot, Stop Reading. Based on my looking at numerous LinkedIn-realtor headshots, not to mention a lifetime of billboards and sales brochures, few in the real estate industry seem to understand and appreciate the power of an effective headshot. The psychology of headshots makes this a critical factor for real estate professionals. They all have a real estate headshot, but most of these headshots repel rather than attract prospects. They all have them, but they obviously do not know how to tell good ones from bad. My hope is to help all sincere real estate people get and use effective headshots. Your headshot is the first introduction to who and what you are. It is a handshake with your unseen prospects. You may be a wonderful, warm, exciting person and problem solver in the flesh, but if you don't win that first digital introduction of your headshot, you will never know. If you don't win that first opportunity at a great impression they will move on, and move on in microseconds, never looking back. This is called "repelling at first opportunity." Many treat their business headshot as a perfunctory requirement and spend little effort on them. Their mantra is, “Make it quick, I’ve more important things to do.” Yet studies prove that a headshot is one of the most potent human interaction tools there is. Ignore them at your financial peril and personal risk. Your modern, real estate headshot is critical to your success in today’s overwhelming digital, image-driven world. As prospective clients search for agents online, their first impression is with your real estate agent headshot, whether online or in print. It is entirely possible to make headshots that when people see them, they want to stare at them, not to look away, but want to get to know the person, and work with them. We call this “lookability.” These are extremely rare in the world of portrait photography, while we at Don Mann Photography make them every day. It is my gift to those who trust me enough to create high lookability headshots for them. The awesome thing is that lookability is not beauty. It is the ability of a picture to show the real person behind the face, beautiful or not, in such a way that it draws people in to want to work with them. 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It’s evident there’s a large market for real estate agents. But how can you reach prospects? Most agents rely primarily on personal referrals, and it is key. But before prospects contact you, they will research you. And that is where your headshot makes or breaks that potential connection. 55% of people will search online for reviews and recommendations before making a purchase, with 47% visiting the company website, 26% checking out the physical store, and 23% of people talking with friends and family. (KPMG) Based on these numbers, 55% of friends and family referrals will be researched on the Internet. Others suggest 70-80% will online research before they make a purchase/engagement decision. This means 55% to 80% of your prospects will research or confirm their willingness to work with you by Internet research. And the primary thing they look at is your headshot to consider you. Based on this data, with an ineffective headshot most real estate people are leaving at least 55% of their potential business on the table. What would your life look like if you had 55% or even 80% more business? Let’s dream for a moment. Imagine what your life will be like WHEN you have our jaw-dropping headshots working for you 24x7 to improve your fortune? Our headshots feature you with confidence and approachability to draw prospects favorably to you. Headshot Impacts Can Last For Years Besides pictures of babies and puppies, people love pictures of other people, especially headshots. A poor headshot will make the viewer go from “open” to “Ugh!” If it is an agency website, a mailer, a brochure, a print ad, your business card or a For Sale sign, you will never know how many a poor headshot is not just being ignored, but actually repelling potential clients. And those poor impressions can last for years! When a prospect goes to your agency website, what do they see? Just your face or a sea of faces? Most agency websites are like a cattle call with a maze of faces. You are not just in competition with every other agency and their agents, but also with your own agency team. If that prospect sees a sea of agents, how are you going to stand out? So we are talking about your headshot first, then other supporting material surrounding your image. If your headshot shows you as confident, approachable and trustworthy, your viewer will respond back to you with those same emotions. Your awesome headshot keeps them looking longer and selects you out of other images around you. They will choose you over others. Headshots with high confidence and approachability will be remembered long after the first time they saw your face. And that image will be associated with good, positive emotions for years, making it the perfect sales tool. Numerous studies now show how viewers look at headshots and make their decision in milliseconds whether to stay or move on. If your headshot does not win this super-quick attention battle, you have lost your opportunity with that viewer. Headshots with those critical engagement features are as rare as hen’s teeth. While anyone with a cell phone can take what they call a headshot, few know how to work the light for you, and even fewer know how to coach and then capture those compelling headshot expressions that upgrade your future. Yet most realtors are happy with a headshot that fills in a form, or has what they consider a good headshot. And since few spend all day reviewing headshots, they have no idea what makes an effective marketing headshot. What they usually use for comparison are what they see on TV or the Internet, where effective headshots are as rare as cats barking. So their standard is bad headshots, not good ones. These are the people that tell you your headshot is “good enough, there is more to life, move on.” And you are left with a headshot that repels opportunities for years to come. A simple test is the typical school headshot picture. Parents are happy if their child has a nice smile, but none consider if that image evokes approachability and confidence in the viewers. And few photographers are aware of what it takes. Especially in a production mode where each child sits for 2 minutes or less in a chair for their picture, or each real estate agent in a production-line headshot session, so they spend only 30 seconds on one of the most important marketing tools there is. Now you know why top actors and models spend days on their headshots, their very working lives depend on them. But There Is Hope Do you want more calls from prospective buyers, more calls from property owners for you to list their property? More buyer calls, more listing calls, more deals closed! More calls for you to join investor teams. More access to financing and suppliers for your projects. Or simply more MORE! All this is made possible by our compelling, proven-results, top 1%, headshots! If done right, a great headshot can enhance the feeling of intimacy between you and your viewer to build trust and acceptance. The viewer sees you and wants to work with you, and if a prospect, they now want to contact you. All this while you are not there! Bigger Than You Think I just discovered another headshot concern. Our neighbors just listed their house, and of course we looked up the listing. On the house’s page there was a small headshot of the listing agent. In fact all you could see was that she was maybe smiling. If you then clicked on that picture, you got a headshot the entire size of the cell phone screen. Wow, she looked terrible. It was an obvious cell phone shot with poor lighting, and rather scary. It repelled both of us at the same time. Short change your headshot and you short change your life. A prospect has no intention of trying to work with someone who ignores basic details! I routinely get post-card real estate mailers. 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COVID-19 IMPACTS: With stay at home orders in my immediate region – Delaware, New Jersey, Pennsylvania, and Maryland, much less most of the world – our portrait photography creation has been curtailed until these restrictions are relaxed. The good news is that most of my photography can be done at distances of 6 feet or longer, so we can maintain our social distancing. For our individual headshot business, we can move outside for greater safety. With all the job changes, our door-opening, connection-building, professional headshots are more important than ever. While I don’t think anyone could notice, as always, for any clients who feel our COVID-19 shots limited them, we will be happy to re-shoot as a gift, once the crisis is over. I can wear a mask, even gloves and a lab coat as I did for many years in high technology, while my subjects can remain without PPE for the shoot. And if they want shots with a face mask on, no problem. They can arrive and depart with them, especially face masks. Of course frequent washing of hands/disposable wipes is part of this. For studio shoots we can go outside for most shots. And of course, we have a great property for model comp card shots and general portraits. Our make-up artists can work just as the salons in Georgia are doing now. Of course we put in a HEPA filter that serves the studio. The biggest impact is on our coverage for indoor group shoots such as events, meetings, and some indoor commercial shoots. The biggest difference is less close shots with 15-50mm lenses, and more with my 70-200mm or longer lenses. I even have a 600mm from my nature photography. At a 6 to 10’ appropriate social distance we can get great shots as needed. We expect group shots limitations will be gone by June or July, so we can book them even now. The biggest impact on me has been my network marketing. For now inside group meetings are off, but I can do some cold phone calling, even exterior commercial shots, especially if owners can turn on some interior lights. For example we prefer to do restaurant or other business shots before service start and then add the staff portraits after the staff arrives. So bringing in a few staff should not be a problem. I have to confess the crisis has not been all bad for me. My son and his family live with us. I get to spend many days playing with my 5 year old grandson – time that can never be replaced, and I wish I had done more of when my children were smaller. Now he did take over my office to do home schooling on my large monitor. Even golden clouds can have a black lining! QUESTIONS Phone: 302 - 561 - 5555 | Email: Info@DonMannPhotography.com | Rates & Booking
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