The winds of business adversity are always blowing. Is your marketing program able to withstand and thrive in these winds? Part of the secret is getting the most out of your advertising dollar.
The pandemic has forced the world to rely on Internet-based imagery more than ever before. What was a nicety is now critical. While your imagery may focus on your products and services, people do business with people, they want to see you in your messages, and for that you need business-focused imagery.
This means prospect-engaging imagery that shows you as approachable, competent and trustworthy. This means you must win the first instance of building a strong, positive, first impression. This happens in the first 4 milliseconds. It is almost instant. Lose this first impression opportunity, and you miss the prospect going any further.
Everyone is saying you need to advertise, do a marketing program, to increase your branding, renovate your website, or create a better profile, but what do you pick? How do you sort out all the fancy and expensive material presented to you?
This applies to Everyone: The principles we are describing are based on human psychology and apply to solo job-hunters, entrepreneurs, business owners or major corporations. Or to put it simply, for those seeking opportunities, clients, customers or investors.
Hopefully we can provide a few answers in this sea of confusion. We have all seen commercials and websites that miss the point. The key is people do business with people. They want to see the people behind the offerings and know they can trust them. This includes your website.
Just the Facts: People make snap judgements. It takes only 1/10th of a second (0.1 seconds) to form a first impression about a person. Websites are no different.
It takes about 50 milliseconds (ms) (that’s 0.05 seconds) for viewers to form an opinion about your website that determines whether they’ll stay or leave.
In a headshot, it takes 4 milliseconds. That is 0.004 seconds. They form an instant opinion of "yes or no," or "safe or not safe." This is their first opinion and it lasts a long time. In all cases the viewer is convinced they made an accurate judgement.
No mercy. So yes, studies continually show websites, pictures with humans, and especially headshots (or the lack thereof) are judged swiftly and ruthlessly. So whether it is 0.004 seconds, 0.05 seconds, 0.1 seconds, or even 7 seconds, it is in all cases, almost instant. You have to invest in time and money prior to this viewing; there is almost no room for adjustment.
So what is effective for powerful client engagement may not be what you think is a "great" image.
The answer is to have people images with high lookability that draw people in with approachability, confidence and trustworthiness. The reaction of a prospect to a high-lookability headshot is to like you and want to do business with you, and most wonderfully, connect with you. This is total branding acceleration.
This is the power of our Top 1% Headshots. They produce that effective client/prospect/investor/opportunity engagement business people are looking for.
These lookability effects apply to every marketing/advertising/branding image.
Let's start with the commercial portrait of these 3 Bakers below.
Take a moment and look at the whole image of these 3 Bakers. As you look, notice how your eye is drawn back again and again to the smiles, those sets of gleaming white teeth. Do you focus on the bread in their hands, the racks of bread behind them, or their faces, specifically their teeth?
What Bread? Most people do not even see the bread, they are looking at those 3 sets of toothy grins. This is a natural, gut reaction for all people across the world and all cultures. It is a human gut-reaction. At a basic level, those smiles in this situation or scene, are interpreted as threat warnings based on fear, not confidence.
We humans love to look at people. At the gut level it is to determine if they are safe to be around. And any interpretation based on fear causes an immediate gut reaction to turn away. This is the famous first impression, gut reaction.
Anytime a human sees another human in person, or in a picture, or in a video, the first impression response is always there as an almost unconscious reaction. In this case you look away from the entire picture and do not notice the bread. This is a bad first impression for commercial purposes.
Popular but ineffective. This image is advertising a commercial bakery, and is a marketing failure. Toothy smiles are not always bad, in some cases, even necessary. Now, if this were baking students showing off what they made, this could maybe be OK, but not to draw me in to sell me the bakery as a supplier/service provider.
First of all, for staff, these expressions are too "needy." They are not confident and focused on themselves. Those toothy smiles tell me they are focused on themselves and not me, the viewer. One valid viewer reaction could be, "Are they going out of business?"
They Are Everywhere. Yet the branding world is full of these inappropriate images showing a lack of understanding basic human-psychology. Your mother may love pictures of you smiling, but for a business branding picture trying to attract customers/clients, this toothy-grin image is a failure. It repels prospects, and does not invite them in.
Psychology reveals the secrets. In their seminal book, The Definitive Book of Body Language: The Hidden Meaning Behind People's Gestures and Expressions, Barbara and Allan Pease show that this kind wide, toothy grin is a fear response; a warning that says, "If you hurt me; I will bite you. Look at my teeth and keep looking, now go away." This is what the average viewer will see. Thus you keep your eye on those dangerous teeth, or turn away to not provoke an attack. And the viewer misses the bread entirely.
This 3 Bakers image may be visually well done, as a professional image or portrait, but it is not enticing for brand development or basic advertising.
These three bakers are showing classic model smiles. The smile says, I am happy." The white teeth are warnings to stay way, at best, "get your own." That "get your own" is the appeal to get the product, service or experience they are promoting. Since this kind of smile is fear-based, these white teeth from staff repel prospects 24x7. This image is a marketing failure. It wastes money and hurts the business.
Now look at the commercial portrait of the Single Baker below.
His expression has high lookability and conveys approachability, confidence and trustworthiness. You look at him and would be glad to meet him, and would be confident that his bread will be good.
Not only that, but you immediately look at that bread as mouth-watering and want a piece, even if you are not hungry! This is the power of a right expression in a branding image. It draws prospects to the bakery, not repel them.
My personal studies have shown that even when attracted to the guy, you still notice and want the bread!
This is awesome human to human (H2H) engagement in Commercial Marketing leading to more sales.
Now see this image composite of three portraits below.
This composite image below is more expensive to create, and yet is wasted marketing dollars. The baker is great but the other two images, with the inappropriate wide-toothy smiles, invoke fear in the viewer and repels them. If they had just used the baker, it would have been a winner and money well spent.
But sadly, as it is, this image is a lost marketing expense, a lost opportunity, repels prospects, blurs the message, and with no ROI, costs you money.
From a technical view, such a complex image would cost from $3,000 to $10,000 or more, to create and finish. Big money if the results do not produce more contacts, sales conversions and relationships.
The issue is not the complexity of the image, but what they chose to include. Done right it could have been a triple winner, and not an expensive loser.
As you look at this image notice how your eye delights in the baker, but you cannot get your eyes off the two sets of white teeth below him. You miss not only the message, but any text on the` image. Did you recognize that this is an add selling web services?
The pros see it. I reviewed this image with a web designer the other day, and again later, with a roomful of business owners. They all saw what I was talking about. The web designer got what I was talking about and said, "I can't get my eye off those smiling teeth, and all I want to do is turn away."
This is the direct, negative impact of using wrong or inappropriate images. This is a first-impression failure. And this is how you `waste those hard-earned branding dollars. This image does not produce more contacts, sales conversions and relationships. Instead it repels them 24x7..
The penalties are great:
Now, the same is true if you do not consider your headshot as a key component of your business success.
Headshots are Critical
Your headshot is a critical part of your business branding, whether you like it or not. Your headshot is the key prospect-engagement tool of your business, and/or yourself. If you do not have one, it is even worse.
If your headshot is not current, you break trust the minute thy see you, or meet you in person. No one wants to do business with people they do not trust.
The good news is that I can create headshots for you that can accelerate your branding program. Since headshots always evoke a gut-level reaction, I major on headshots. I do not rest until your images are high octane!
Which One Would You Choose?
The headshot is probably the least appreciated, but the most powerful marketing image of all. No matter what your opinion is about headshots, they always evoke a reaction, always.
Every picture of a human viewed by another human produces a gut reaction of good or bad, yes or no, acceptance or danger. This all happens in milliseconds (0.004 seconds). This makes a headshot the most powerful marketing tool because it cannot be ignored. You may not consider this important, but your prospects do.
These professional headshots below are of the same woman, from the same creative-photo session. Which image(s) show fearful, needy, out to lunch or "I feel good," and which one(s) show approachableness, confidence, competence and trustworthiness? Which ones say, "It is all about me," and which ones say, "It is all about you, and I can help you; I will do you good"?
The first headshot is typical of 99.99% of all, so called, "good" or professional headshots, yet is inappropriate to draw in clients. If it is of a customer, then it may be fine, if it is of high lookability, but if of staff, it repels and does not help your case.
One more thing: Cell Phones
According to data from a 2019 Ecommerce Year in Review infographic, 63% of traffic to retailers and 53% of sales happen via mobile. If you have a ecommerce website, including job hunting, mobile technology has more than half of your sales.
Today every website is viewed on someone's cell phone, and often rarely on a desktop or tablet. If your images are not tailored for cell phone, then when viewed on a cellphone, your large and complex images can make faces hard to see and lose the power people want. They want to see other people. They want to see your headshot. They look for your headshot. If it is not a Top 1% Headshot, you always lose. ALWAYS!
But even on a cell phone screen those white toothy smiles (when inappropriate) will still terrorize your prospects. If you are over 50 and are wearing your reading glasses, maybe you don't see it, but those younger, better-eyed prospects do.
People do business with people. They want to see images of at least the owner, if not some of the staff. A Top 1%,
Professional Headshot can help rescue your website. if not your business. It can produce more contacts, sales conversions and relationships.
The advantage of a Top 1% Headshot is that it may even be larger on a cell phone than on your desktop version. In any case, the headshot will be the full cellphone screen-width.
My headshots are from the top of the shoulders up. If your headshot is a half-body torso shot, your face will still be smaller on a cell phone screen. People connect with the eyes and mouth.
If you have a Top 1% Headshot on a cell phone, it will still pack all of its approachable, confidence power to draw in clients. and help produce more contacts, sales conversions and relationships.
Your other website images will all be smaller on a cellphone screen. Complex images like the baker and two smiles will be small. Also product lists, offerings, food menus, etc. will also be smaller. So test all your website images for what they look like on a cellphone screen.
Who do I help?
OK. What is the most important picture on your website?
The most important picture on your website, and other marketing collateral/materials, is the headshot of the owner or chief customer contact(s). But only if it is a Top 1% Headshot.
The next most important pictures are of your staff, also as top, 1% headshots. Next is happy, satisfied customers, all wearing model-type, big smiles. If staff are around these happy customers, then the staff can also be showing model-type smiles showing they are happy the customers are happy.
Lastly are product-type images showing what you are selling or offering. Many websites have product images, but ignore the people-connecting headshots. They are client-engagement failures.
Your "About Us" Page:
The simplest approach is to have an About Us page with headshots of the owner/CEO, and your customer contact staff. Add in attracting investors/financial approvals, and you would include your C-level staff, all with Top 1% Headshots. Alternates to the About Us page include: Our Team; Leadership; Staff; Who We Are; or About. Remember the "About Us" page is the most visited page on most websites.
The reason the "About Us" page is the most-visited webpage is self-evident, people want to connect with people. But if your website has no top 1% headshots to connect with them on the "About Us" page, they move on. This is why the "About Us" page gets more hits and time spent than your product offering, pricing or even testimonial pages.
Remember, people do business with people, not all your hard-written., product or service focused, words/copy. They want human connections who present themselves as approachable, client-directed, and competent. My Top 1% Headshots do this for you.
Add in a few words of description of the person in each Top 1% Headshot and you will satisfy the normal and universal human desire to make a connection with those they do business with.
So whether you are a job hunter, a CEO, a service provider, looking for financing or partners, or building a team/staff, your Top 1% Headshot will open doors and draw opportunities for you. Headshots are only good for 1 year or two, so keep yours current.
If your headshots are not Top 1%, then the best you can hope for is a neutral response when they see your headshots, but rarely will they seek you out. A neutral response is not a good first-impression and will not help you. Your goal should only be Top 1% Headshots.
What about LinkedIn?
LinkedIn has both a profile picture and your profile page. It has images and words/marketing copy. LinkedIn is a business connection, social-media website. You may have great words on it, but, if you want opportunities or clients from LinkedIn, to be the most effective, your headshot/profile image must be a current, Top 1% Headshot.
Think of your LinkedIn profile as your mini-business website. And if you have a business you can also have a business profile on LinkedIn. In both cases these human psychology rules apply.
For more on this see: https://www.donmannphotography.com/Professional-Headshots-for-LinkedIn
And: https://www.donmannphotography.com/don-t-go-without-a-profile-pic-on-linkedin-here-s-why
So, What is the Best Picture?
The best picture for your website is a Top 1% Headshot of the owner/creator or chief customer contact.
If a picture is worth 1,000 words, then a Top 1% Headshot is worth 10,000 words of the best marketing copy there is.
I can save you from wasting money, or losing any more prospects.
I live and breathe images that accelerate your business, and I do not rest until all your images are high octane.
Websites are based on visual appeal. Visual appeal is assessed by viewers within 50 ms, suggesting that you have about 50 ms to make a good first impression with your website.
I will be happy to do a consultation with you on your marketing imagery and give you my honest opinion.
Just use my contact page and shoot me a request. Contact Page
Wishing you all the Best,
Don
QUESTIONS?
Phone: 302 - 561 - 5555 | Email: Info@DonMannPhotography.com | Rates & Booking